Appliance Repair FAQ

Find answers to common customer questions. To schedule appliance repair in Boston, call 617-936-7263.

Q. Should an appliance just be replaced when it breaks?

A. You can either arrange to have the broken appliance repaired or you can replace it, those are really the only two options you have. Many people choose to try and fix the machine initially because it is a much cheaper process, appliances aren’t cheap. Ultimately, the smart thing to do is to make the choice based on the age of the machine.

If a broken machine is still in the early or middle part of its’ average lifetime, you should have it repaired. If the machine is pushing more towards the end of its’ average lifetime, it is probably best if you just go out and replace it with a new one.

Here is a list of the average lifetimes of the most common household appliances that you probably have in your home:

Dishwasher: 10 Years
Washer: 11 Years
Dryer: 14 Years
Refrigerator: 15 Years
Gas Ovens: 15 Years
Electric Stoves: 15 Years
Freezers: 15 Years

Q. Does your company offer its’ customers some sort of warranty or guarantee?

A. Yes. We offer a multi-faceted warranty on our parts and labor. We utilize manufacturer parts for brands like GE, Frigidaire, Kenmore, KitchenAid, LG, Whirlpool and more so that the manufacturer warranties are kept intact. We also offer a 12-month warranty on the parts and labor that we do. And please don’t hesitate to call us after we have come to your home if a problem continues.

Q. Will you be able to fix my appliance on your initial appointment at my home?

A. We are able to complete 95% of the repair jobs that we go on in the first visit. We are able to accomplish this because we keep our vans loaded with 90% of the most common manufacturer’s parts and the tools needed to replace them. If there is a job in which we have to return for a second trip, our customers are not charged for that visit.

Q. Do you give your customers a timeframe for their scheduled appointment?

A. We always give our customers a reasonable 2 to 3-hour time slot in which they can expect our technician to arrive. Our techs also give the respect to our customers make sure to call them 10 to 15 minutes prior to their arrival. There are times when an appointment will take longer than is expected and that is why we give the time slot that we do. Our customers’ time is valuable, and we aim to arrive as early as we possibly can.

Q. Is there a complete list of all the different brands that you will work on?

A. We work on almost all of the major brands. If there is a brand that is not on the list below, we are often able to order the parts so that we can successfully work on any brand. If there are further questions about this, please feel free to call.

FIND YOUR BRAND BELOW:

Amana, Armstrong, Bryant, Caloric, Carrier, Century, Crosley, D&M, Electrolux, Fedders, Frigidaire, G.E., Gibson, Glenwood, Goodman, Hardwick, JC Penney, Jenn-Air, Kelvinator, Kenmore, Kitchen-Aid, L-G, Lennox, Luxaire, Magic Chef, Maytag, Norge, RCA, Roper, Rheem, Rudd, Samsung, Sears, Signature, Sub-Zero, Tappan, Whirlpool, Williamson, York & More!